Returns & Exchanges
Returns & Exchanges
If for any reason you are not completely satisfied with you purchase, you may easily send the item back for a refund or exchange. Returns must be made within 20 days of the original purchase date. Please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
- Items must be sent back within 20 days of the original purchase date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, self-tanner, hair, makeup, deodorant, or wear.
- Bodysuits, swimwear,sale/clearance items, and undergarments are non-returnable.
- All merchandise returned to our online returns address must be in new, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment.
- My Sporty Shop reserves the right to apply a 50% restocking fee for Final Sale or stale items.
- All Returns are typically processed within 1-5 business days of receiving the package. Refunds will be applied to the credit card used for the purchase or via My Sporty Shop E-Gift Card. Refunds may take 1-5 additional business days to appear on your statement or in your account.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
- My Sporty Shop does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund or store credit. Please email firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
**Please examine all clothing before removing tags, wearing, and/or washing. Examine the seams, stitching, fabric, fit, etc. before wearing.All items are returnable, with the exception of:
- Items marked SALE/CLEARANCE.
Refunds are contingent upon inspection of item(s) once we receive it.
We do not accept returns or exchanges for Swimwear/Bodysuits product, items marked Sale/Clearance.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, My Sporty Shop will not issue store credit for your returns.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus $10, the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. My Sporty Shop does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
My Sporty Shop reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, My Sporty Shop reserves the right to refuse service (online) to any customer or entity, due to similar actions as noted above.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a #MySportyShopFamily return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #MySportyShopFamily, we must ensure the safety, welfare, and comfort of all #MySportyShopFamily across the globe.
Shoe Return Policy
We accept shoe returns within 20 days of the original purchase date of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Complete a returns request form (included in your original packaging )and include it in your return package.
Note: Shoe returns are subject to all standard returns policies and procedures.
Final Sale Items
All items marked as Sale/Clearance are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear, undergarments, are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, My Sporty Shop reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Because we can't ensure our #MySportyShopFamily will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your refund or store credit is issued.
In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.
How to return:
We suggest that you ship returns using a traceable carrier such as UPS, Fed Ex, or U.S. Postal Service (registered, insured, or signature required is optional). Please include a copy of the invoice inside the package.
You are responsible for the return postage.
Returns must be received within 20 days of your receipt of the shipment. You are responsible for the return postage. Returns are typically processed within 5-7 business days of receiving the package. Refunds will be applied to the credit card used for the purchase. Refunds may take 5-7 business days to appear on your statement or in your account.
If an item ordered received free shipping and a refund is requested, ten dollars will be subtracted from the refunded amount.
Store credit in the form of a My Sporty Shop E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. My Sporty Shop does not issue store credit for the original shipping charges.
My Sporty Shop requires items to be returned within 20 days of the original purchase date , as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 20 days are considered to be “stale” returns.
Alternatively, My Sporty Shop reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.
Ship returns to:
MY SPORTY SHOP
7501 Calderon Ct. Unit C