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FAQ

ORDERS

TRACK YOUR ORDER

HOW DO I CHANGE OR CANCEL MY ORDER

WHAT PAYMENT METHODS DO YOU ACCEPT

HOW CAN I TRACK MY PACKAGE (DOMESTIC)

HOW CAN I TRACK MY PACKAGE (INTERNATIONALLY)

MY ORDER WAS CONFIRMED, BUT I JUST RECEIVED AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES THAT MEAN?

OOPS! I WAS SO EXCITED TO PLACE AN ORDER THAT I FORGOT TO USE MY CODE

WHAT IF MY CREDIT CARD IS DECLINED

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL

WHY WAS MY ORDER CANCELLED?

PRODUCTS

DO YOU HAVE MY SPORTY SHOP SIZE GUIDE?

I LOVE AN ITEM, BUT IT'S CURRENTLY OUT OF STOCK. WHAT CAN I DO AND HOW OFTEN DO YOU RESTOCK?

WHAT ARE THE FINAL SALES ITEMS?

I JUST PLACED AN ORDER, CAN I CHANGE THE SIZE OR ADD ANOTHER ITEM TO IT?

SHIPPING

HOW DO I KNOW IF MY PACKAGED IS SHIPPED AND IS ON ITS WAY?

DO YOU SHIP INTERNATIONALLY?

DO YOU REFUND THE SHIPPING FEES,( IF APPLICABLE)?

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

HOW MUCH IS SHIPPING COST AND DELIVERY TIMES?

DO YOU WHOLESALE?

CAN I PLACE AN ORDER OVER THE PHONE?

RETURNS & EXCHANGES

EASY RETURNS

WHAT IS YOUR RETURN POLICY?

HOW LONG DOES THE RETURNS PROCESS TAKE?

CAN I EXCHANGE AN ITEM?

DO YOU PROVIDE RETURN SHIPPING LABELS?

I AM AN INTERNATIONAL CUSTOMER AND I WANT TO RETURN AN ITEM.

MY PACKAGE IS BEING RETURNED TO MY SPORTY SHOP, WHAT DO I DO NOW?