We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policyonce your order has been delivered to you.
There are three (3) ways to check the tracking information available for your package:
Click here to track your package via the USPS website (you must enter Tracking number)
In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
If shipping internationally, you may enter the tracking number provided to you at the following website: http://www.ppxtrack.com(Note: The local carrier will be provided in the details of your tracking information.)
One or more of your items may have sold out since your order was processed. But don’t worry, #MySportyShopFamily! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
If you do not receive an email from My Sporty Shop within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your My Sporty Shop account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing firstname.lastname@example.org .
There are several reasons why your order may have been cancelled:
The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
Good news! We get new items daily and often restock our most popular items. Simply visit the product page of your favorite items, and scroll all the way down, where you'll find the “NOTIFY ME WHEN AVAILABLE” button . Once the item is restocked, you’ll be notified right away via email!
Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we never guarantee that an item will be restocked.
All items marked as Clearance/Sale are considered Final Sale and cannot be returned for store credit.
Bodysuits, swimwear are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, Fashion Nova reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with ourReturn Policy and is in resalable condition.
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Have your tracking number? Check the status of your shipment here.
My Sporty Shop is proud to service our #Mysportyshopfamily from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page.
In some instances, delivery may be delayed depending on your country's customs. My Sporty Shop and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as My Sporty Shop does not cover additional customs fee charges. My Sporty Shop is not responsible for applicable customs fees, import duties, taxes, or any other charges.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (email@example.com) along with a description of the damaged item and your Order Number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
For fraud prevention, we cannot allow payment submissions over the phone. If you are having trouble making a purchase online though, please send an email to firstname.lastname@example.org let us know exactly what you are having trouble with and we'll help.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep the return tracking number for your records.
Once your return has been processed, you will be issued a refund to the original payment method.
Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your refund is issued.
We appreciate all of our #Mysportyshopfamily around the globe for purchasing with us!
Should you choose to return, My Sporty Shop does not provide pre-paid return labels and you will be responsible for covering the shipping costs. Please follow the return instructions found on our Returns & Exchanges page and return your items in accordance with our full Online Return Policy.
Note: My Sporty Shop is not responsible for returns until they reach our Distribution Center in Alexandria,VA. Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is received by our Distribution Center.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
If your package does not successfully deliver and is sent back to My Sporty Shop, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. My Sporty Shop does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.